Customer Operations Specialist (French and English speaking), Market Research, Paris (Hybrid)

Do you have a passion for customer service and a knack for managing recruitment projects from start to finish? We are looking for a proactive and enthusiastic Customer Operations Specialist to join our team. This is a full-time role where you will be a crucial member of a leading online test user recruitment service in Europe, working closely with clients from renowned companies.

Missions:

• Customer Support: Independently manage customer support queries via calls and emails, serving as the first point of contact during service hours (8:30-17:30h CET).
• Troubleshooting: Handle issues such as late cancellations, non-attendance, and other participant-related problems efficiently.
• Cross-Functional Collaboration: Work closely with Key Account Managers, Product Managers, and Marketing teams to ensure seamless operations.
• Ticket Management: Address customer and user requests using our ticketing systems, ensuring all issues are resolved promptly.

Profile Sought:

• You have a background in customer service or a similar office role, with a proven ability to handle multiple tasks efficiently.
• You are a native French speaker with excellent written and verbal communication skills in both French and English.
• You are passionate about delivering first-class customer service, with a proactive, flexible, and structured approach.
• You possess strong problem-solving skills and can handle difficult customers or situations by offering effective solutions.
• You are capable of working under pressure, especially during peak times, and can meet demanding recruitment deadlines.
• You have the ability to prioritize urgent tasks effectively and adapt to new systems, processes, and responsibilities.
• You enjoy contributing as a team player and are eager to constantly develop in this long-term role.

Outstanding but Optional:

• Fluency in German, in addition to French and English.
• Experience in project or partnership management.
• Familiarity with service hub platforms like Hubspot and/or Zendesk ticketing system.
• Knowledge of the Swiss market.

Benefits:

• Extensive training in the first few months to provide insights into the user research and UX world, and our unique test user recruitment service.
• After your first successful year, you will receive a significant yearly budget for further education, coaching, and training.
• Hybrid working arrangement in a central Paris office, collaborating with the team of our parent company.
• Generous vacation allowance with additional loyalty days.

Customer Service / Operations / Recruitment / Project Management

If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with our team including a copy of your CV as soon as possible via the form below.

We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. You can access our Diversity and Inclusion Policy here.

Please click here to find out about more about Hanson Search.